Dreamhost hosts at….
An interesting blog post appeared on DreamHost’s blog yesterday with Co-Founder Josh Jones posting a story about a host upgrading his VPS plan without his permission. To summarize, Josh’s VPS was going over its’ inode allotment and needed to be upgraded or it would start crashing. Instead of just letting it crash this host went proactive, upgraded Josh and notified him. Well he wasn’t happy now that he was being charged near double so he threw a fit and said he would issue a charge back, which is beyond ignorant as I’m sure DreamHost deals with a lot of charge backs which I’m sure are frustrating.
I read the entire story and I think the host was trying to be helpful, they should not have upgraded Josh without his explicit consent. However I think things could have been handled much better by Josh.
What host is Josh talking about? Well the host is Servint and the support rep was Christian Dawson. You only get the first name of the rep in the blog post but the major give away is the support person refers to the Signature VPS which matches up with Servint’s naming and pricing.
The bigger question though is why is Josh Jones Co-Founder of one of the largest shared hosting companies hosting his sites somewhere else? He had a little excerpt about testing competitors but he has had this account for three years! Maybe he just got tired of the downtime…..
Tags: Christian Dawson, dreamhost, Josh Jones, servint
May 26th, 2008 at 4:11 pm
LOL. As I read his blog post long ago, I laughed hilariously.
I understand him, I also experienced hosting with them.
July 2nd, 2008 at 10:33 am
Well, I may be biased because I host with ServInt, but Josh Jones comes across as juvenile and undignified, to say the least. In my opinion, the one thing ServInt could have done better was to give a better subject line to the email notifying Jones about the upgrade.
I wish Josh Jones good luck in trying to run down a 13-year old hosting company with a rock solid reputation for performance and customer service.